Use of Your Information
9Ways Digital Media Ltd is a UK registered company who since 2019 provides UK organisations with digital out of home channels, in both the public and private sectors. We have direct servicing support to a number of specific partner channels. In addition, we have a direct business to customer relationship.
We wish to demonstrate our firm commitment to your rights to privacy. This is why we have drawn up the privacy guidelines set out below. You will probably appreciate that these guidelines will need to change over time.
We will post changes to this page when such changes are necessary.
Who We Are
9Ways Digital Media Ltd is Registered in England and Wales No. 12147764
9Ways Digital Media Ltd Registered Office, Manchester M34 5ST
Data Privacy Notice
The following data privacy notice explains what personal data will be collected, why it is being collected, how we will use it and to whom we might disclose it if necessary.
The Data Controller
9Ways Digital Media Ltd is committed to complying with the UK’s Data Protection laws and the EU General Data Protection Regulation (GDPR) for the protection of personal data, as well as the principles of data security in the configuration of our services. Should you have any questions about this privacy notice or how we use your personal data then please contact us in writing to 9Ways Digital Media Ltd, Registered Office, Manchester M34 5ST or by email at firstname.lastname@example.org
Personal Information Collected and Why
The information that you voluntarily provide to us when using this website including, without limitation: your name, address(es), telephone number(s) and e-mail address(es); information about the service(s) you have expressed an interest in are required for us to assist you with your enquiry and fulfil your service needs. If you place an order we will require further information about your employment, bank details and any other information about your use of this website. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. We hold information which you provide for our own administrative and sales procedures and we will use your information to tell you about products and services available from us which may be of interest to you. You have the right to opt-out by following the unsubscribe instructions at the bottom of the communication or by emailing email@example.com
Credit Search Facility
If you decide to proceed with a subscription or purchase with us, we or the financiers to whom we send your application (hereafter included as “we”) will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”).
To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
We will use this information to:
- Assess your creditworthiness
- Verify the accuracy of the data you have provided to us
- Prevent criminal activity, fraud and money laundering
- Manage your account(s)
- Trace and recover debts
- Ensure any offers provided to you are appropriate to your circumstances
We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.
When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.
If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at any of the following links:
Data Protection Act 2018
We have notified the Information Commissioner under the terms of the Data Protection Act 2018 that we may obtain information about data subjects.
IP Address and Server Logs
When you enter our web site, we use your Internet Protocol (IP) address to help diagnose problems with our server, to administer our web site and to help identify you. We also have the ability to know what type of operating system and browser software you use and to identify the geographical location of your browser. Your IP address is also used by us to gather broad demographic information and for other purposes, such as monitoring visitor frequency. This information is used solely for monitoring the volume of traffic the site receives and measuring the number of Clients.
In order to obtain finance for you, we will need to share the data that you have provided to us with third party finance companies. Based on your requirements, we will approach those companies whom we believe will be able to meet your needs most appropriately. Upon request, we can provide you with a list of the usual finance companies that we might use in such circumstances or notify you in advance of approaching the finance company of which company we intend to use.
Our standard practice however, would be to notify you only once finance has been obtained and with whom.
If any finance companies decline our application made on your behalf, upon request, we can advise you of the name of these companies.
We also share the information we gather from you with advertisers and other partners. The information we share comprises information in aggregate form only. We do not share personal information about you or anybody else unless we have your specific permission to do so.
Removing and Correcting Information
If you request the removal of your personal information from our database or you wish us to amend or change the information we hold about you on our database, we will remove or amend any such information on you contacting us to request such a change.
Cookies are used on our site to ensure that we give you the best experience on our website. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our website.
Some cookies are essential so you can move around the website and use its features. Without these cookies, some services you’ve asked for can’t be provided. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet.
What are cookies and how do they work?
Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.
Some of the cookies we use
Certain cookies are necessary in order for you to use our websites. These are used ‘in-session’ each time you visit and then expire when you leave the site. They’re not stored on your computer and they don’t contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you’re able to carry out on our sites.
These enable you to carry out some essential functions on our sites, such as maintaining log in details for the session or a transaction. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and they expire when you terminate your browser session or logout of certain areas.
A secure cookie is only used when a browser is visiting a server via HTTPS, ensuring that the cookie is always encrypted when transmitting from client to server. This makes the cookie less likely to be exposed to cookie theft via eavesdropping.
These are used to persist a user’s preference across e.g. setting items such as the open status of the carousel, and remain until the expiry date and time set by the web server (or otherwise manually deleted by the user).
We like to keep track of what pages and links are popular and which ones don’t get used so much to help us keep our sites relevant and up to date. It’s also very useful to be able to identify trends of how people navigate (find their way through) our sites and help us provide a more friendly solution.
Managing your cookies
You’ll find more information about cookies at www.allaboutcookies.org, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.
We aim to provide a very high standard of service to every client and we want to ensure all complaints are resolved as quickly as possible to everyone’s satisfaction. Below you will find how complaints are dealt with and what to do if you feel we have not resolved things to your satisfaction.
What to do if you have a complaint
If you have a complaint about any aspect of our service, we would like to hear from you.
To help us investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
Alternatively, you can contact us by email at complaints@9Ways.tv. Your complaint will be resolved by the appropriate person in the shortest possible time.
To assist us in resolving your problem, please provide the following information:
- Your full name and contact information
- Full details of your complaint
- Your purchase agreement details
- Details of what you would like us to do to put things right
- Photocopies of any relevant paperwork
What we will do if we receive a complaint from you
We will try to resolve your complaint immediately. However, sometimes this may not be possible. We will keep you informed of the progress of our investigations. We will send you an acknowledgement within five business days from us receiving your complaint.
We will provide our final response in writing, including our findings and the action to then take. We endeavour to send this final response within 10 business days of receipt of your complaint.
What to do if you are not happy with our decision – Financial Ombudsman Service
If you have a regulated consumer credit or hire agreement with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response.
When we send you a final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.
The contact details for the Financial Ombudsman Service are:
The Financial Ombudsman Service
London E14 9SR
Telephone: 0800 023 4567
Modern Slavery Statement for the Financial Year 2020
This statement has been published in accordance with the Modern Slavery Act 2015 and sets out the steps that 9Ways Digital Media Ltd has taken and continues to take to ensure there is no slavery or human trafficking within our business or our supply chains. 9Ways Digital Media Ltd takes a zero tolerance approach to modern slavery and is committed to preventing and protecting people from slavery and human trafficking in our corporate activities.
We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. Some of which include:
We encourage all staff to report any concerns related to our activities and those of our suppliers. This includes concerns around modern slavery in our business or supply chain.
Treating customers fairly policy
This policy explains the manner in which we behave as an organisation and how we expect our employees and suppliers to act and treat our customers.
We continually review our supply chains and procurement processes, by conducting a risk assessment of the sectors and geographical locations in which our suppliers operate.
Before we set up any new relationships with potential suppliers we engage with the supplier to seek assurance about their anti-slavery and human trafficking policies and whether they are taking steps to prevent slavery and human trafficking in their respective business and supply chains.
We will, under no circumstances, support or engage with suppliers who are aware of slavery or human trafficking within their business practices or supply chain.
Based on our review we are confident that the risk of modern slavery within 9Ways Digital Media Ltd and our suppliers is very low. However to further reduce the risk, we aim to engage more closely with our suppliers on a practical level in order to highlight and prevent any potential risks surrounding slavery and trafficking.
We are committed to continuing to develop our understanding of the issues surrounding modern slavery and taking a proactive approach in mitigating the risks involved in modern slavery. We will continue to review our policies, processes and controls, as well as look for new ways to strengthen our controls around slavery and exploitation.
This statement has been approved by our Board of Directors and will be reviewed and updated annually.